I just got back from a very nice Disney Cruise Line vacation on the Disney Magic, one of Disney's cruise ships. We went for the 7 day cruise. I was quite impressed with the organization of the entire operation. The entire staff (cast memebers as they call themselves), worked constantly to make our vacation a great one. The children were kept entertained and all of us were well fed. I felt a little guilty having so much fun while they worked so hard. I am impressed with their corporate style and management. Their methods might apply to most dental offices, especially pediatric offices. Some of the Disney "service guidelines" includes the following:-Make eye contact and smile.
-Greet and welcome every Guest.
-Seek out Guest contact.
-Provide immediate service.
-Display appropriate body language.
-Preserve "Magical" Guest experience.
-Thank each and every Guest.
Most of us would certainly aspire to be that good at patient/parent relations. If we in the dental profession can emulate such service, I think we will be doing our patients a great service.
There is an interesting book titled "9 and 1/2 Things You Would Do Differently if Disney Ran Your Hospital" by Fred Lee. What an interesting world it would be if we all treated each other with the Disney philosophy!
ReplyDeleteMy family returned from a 7 day trip on the Magic a few weeks ago and I agree...it was fantastic!